NEWS RELEASE
April 5, 2007
Prospector Performance Issues
Prospector continues to be a very popular site among the public and librarians
alike. Because Prospector is heavily used, there may be brief periods of time
in which you are unable to access the site. You may notice this particularly
during peak hours from about 1-3pm Monday-Thursday during the spring and fall
semesters when students are doing lots of research. Recently, we have added
more user licenses to Prospector to help accommodate the heavy traffic. This
means fewer turnaways when trying to access the site.
However, from time to time all licenses are being used. If you try to access
Prospector, but get a message that too many users are logged in, wait a few
minutes, refresh your browser and try again. As searches are completed, seats
become available once again and you can get into the site. It is hard to
predict when this is happening so it's best to keep trying tom get into the
site.
You may have also noticed some slowness in getting search results back from
Prospector after doing a keyword search. The system isn't down, but is slower
because of the heavy system traffic. We
believe this is causing Prospector to take longer to retrieve information from
the database. We are monitoring these performance issues and hope to make
improvements as necessary.
If you have questions, please contact us at help@coalliance.org
Rose Nelson
Systems Librarian
Prospector: http://prospector.coalliance.org