Gold Rush to Release Incident Tracker in December 2007

On December 10, 2007, the Colorado Alliance of ResearchLibraries will release its Gold Rush Incident Tracker as part of its electronicresource management system

NEWS RELEASE

 
For Immediate Release:  Denver, Colorado November 28, 2007

 
GOLD RUSH TO RELEASEINCIDENT TRACKER IN DECEMBER 2007

On December 10, 2007, the Colorado Alliance of ResearchLibraries will release its Gold Rush Incident Tracker as part of its electronicresource management system.

Gold Rush Incident Tracker (GRIT) is a Gold Rush module thatallows you to log service outages and other problems that occur with onlineservices offered through your library. GRIT even allows you to track outages or interruptions to services thatare not managed through Gold Rush, including your catalog, your Illiad server,or any other service to which your library subscribes.  With GRIT you can set a message to bedisplayed on appropriate pages in Gold Rush Public if the affected resource isin your Gold Rush holdings or your Gold Rush subscriptions. 

As you work through a problem with a vendor, you can addnotes to help you monitor each step of the incident.  You can add as many contacts as you need toeach incident, and you can easily send an email to one or all of them.

GRIT reports provide a simple way to monitor the performanceand stability of the online resources you subscribe to.  From the Reports module, you can review anddownload Open or Closed incidents.  FromGRIT, you can download a list of all incidents for further processing in thespreadsheet of your choice. A full listing of every action taken for aparticular incident is also available when you need the detailed history of theproblem.

Full documentation for GRIT may be found on the Web at http://grweb.coalliance.org//index.php?option=com_content&task=view&id=17&Itemid=33or within the Gold Rush Staff Toolbox.